agreed to pay US$10 million on Thursday to settle
allegations that the company failed to display the full price of tickets to consumers.
In a complaint and proposed settlement filed in New York federal court, the consumer protection agency said the ticketing company didn’t disclose the mandatory fees and charges that would be added to ticket costs until the final checkout screen. Since 2025, the FTC has enforced rules requiring ticketers to display the “all-in” price including fees to consumers.
StubHub agreed to pay US$10 million that will be used to refund customers who were allegedly deceived over ticket pricing.
StubHub and the FTC didn’t immediately respond to requests for comment.
In its complaint, the FTC alleged that Stubhub publicly supported the agency’s efforts to require ticket sellers to provide all-in pricing while internally selectively complying with the rules.
The FTC has redoubled its scrutiny of ticket sales under the Trump administration after the White House issued an executive order in March 2025 directing the agency to prioritize enforcement. Last year, the agency sued a Maryland-based ticket broker and
Live Nation Entertainment Inc.’
s Ticketmaster for violating consumer protection laws related to ticketing. Both Live Nation and the ticket broker dispute the allegations.
The case is FTC v. Stubhub, 26-cv-2924, US District Court, Southern District of New York (Manhattan).
With assistance from Chris Dolmetsch